Terms and Conditions of Sale

The use of the website theSarayiahpost.com and its subdomains (the Website) is subject to the following terms and conditions which you (the User) agree to by using the Website.  The Website and its contents (unless otherwise stated or attributed) are owned by Isaac Sarayiah (the Owner). "BE FREE BE ALIVE BE TRULY HAPPY" and "FREE ALIVE TRULY HAPPY" are Trademarks of Isaac Sarayiah.

My-Store

“My-Store,” is the online web store and a subdomain of www.theSarayiahpost.com and its use and access is subject to these additional terms and conditions, which complement the main terms and conditions at http://www.theSarayiahpost.com/terms-and-conditions.html.  Please read through them carefully before placing your order. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below and at www.theSarayiahpost.com/terms-and-conditions.html. Please also read the Privacy policy http://www.thesarayiahpost.com/My-Store/Privacy.html, which complements http://www.thesarayiahpost.com/privacy.html . The Website, subdomains and its contents (unless otherwise stated or attributed) are owned by Isaac Sarayiah (the Owner).

Before placing an order, if you have any queries relating to these terms and conditions, please email Isaac at sales@theSarayiahpost.com.  These terms may change at any time without notice to you and changes will apply to any subsequent orders received:

Orders and the Distance Selling Regulations (DSR)

1. All products are printed and branded and placed to order for the specific customer.
2. If you are a private customer (a private person buying for their personal use) and not a company or business and reside in the EU and Australia, you have the right to cancel an order within 7 days of receipt for a full refund or exchange providing the product has not been worn and is returned in its original packaging (Distance Selling Regulations in the EU).  Please see the Delivery and Return and Cancellation Policy for further details.

a)       If cancelling the contract under the DSR please email stating that within 7 days of receipt and the reason for cancellation. Please note unless the product is faulty then delivery costs will not be refunded and you will have to return the item at your own cost.

b)       A request for cancellation must be made by email to sales@theSarayiahpost.com clearly stating the reason and your full details, invoice number and cancellation instructions.

3. If you are business customer or company then the DSR does not apply and only goods that are faulty can be returned for a full refund.
4. If you are outside of the EU and Australia and are a private customer and you wish to return a product which isn’t faulty then a restocking charge of 25% of the total cost of the order (including postage and packing) will apply and you will have to return the product at your own expense. Please notify us by email if you wish to return a product under these circumstances within 7 days of receipt of the product.
5. If returning the product because it is faulty then “theSarayiahpost.com” will refund the postage costs of having it returned and provide a full refund on receipt of the item. The item must not have been worn or used in anyway and must be returned in its original packaging. Faulty Goods must be returned within 14 days of receipt for an exchange or refund. Please refer to the 'Returns Policy' section for full returns information. Refunds will only be made to the original credit/debit card.
6. Delivery charges and estimated timescales are specified in the “Delivery, Returns and Cancellations” section on the site and vary to where the customer’s address is geographically.
7. The Website and the Owner retain the right to refuse returned goods should the company deem them to be unsuitable for resale.
8. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label. The Company will accept no responsibility if instructions are not followed precisely.
9. You have a legal "duty of care" to take good care of the goods when returning them.

Disclaimers

10. Every effort is made to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, it cannot be guaranteed that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Also dyes used may vary from batches.  Your print colour choice will be implemented where possible.
11. All sizes and measurements are approximate; however every effort is made to ensure they are as accurate as possible. Garment sizes differ as manufacturer's sizes vary, and bodies and people's perception of their sizes vary. Notwithstanding the DSR where they apply, “theSarayiahpost.com” or Isaac Sarayiah cannot be held responsible for sizes ordered by the customer, which are deemed incorrect for specific individuals once the goods are printed and dispatched.
12. All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on “My-Store” are correct at the time when the relevant information was entered onto the system. The Website and the Owner reserve the right to refuse orders where product information has been mis-published including prices and promotions. An order is considered confirmed only after it has been dispatched to the customer.
13. All order details, including printing and garment specifications, delivery addresses, dates required and contact details must be submitted via the website or via email. “theSarayiahpost.com” and or Isaac Sarayiah cannot be held responsible for any omissions, non or late deliveries or disputed garment specifications where the customer has not submitted their order as stipulated and provided all relevant information. Customers are therefore strongly advised to order via the website.
14. Prices are subject to change without notice. Prices are inclusive of VAT where applicable.
15. Customers outside of the EU should be aware that they may be liable to import/ custom duties particular to that country depending on the goods value and or weight. These are not included in the cost when you purchase at My-Store and remain the customer’s liability at all times. If concerned about these import duties a customer should make enquiries with the relevant authorities prior to ordering, as no goods returned due to non-delivery by virtue of non-payment of import duties will be refunded.
16. Goods are subject to availability; As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before the order is accepted we will notify you via e-mail as soon as possible.
17. When an order request has been placed the customer shall receive an email confirmation.  The acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made.
18. Isaac Sarayiah and “theSarayiahpost.com” reserves the right to refuse an order. Non-acceptance of any order may (but non-exclusively) result from one of the following:-

a)       The product ordered being unavailable from stock.

b)       The inability to obtain authorisation of payment.

c)       The identification of an error within the production information (including price).

d)       Fraud detection or suspicion.

18. If there are any problems with your order you shall be contacted via phone or e-mail. It is within the rights of the Owner to reject any offer to purchase at any time and without reason.
19. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been processed a charge may be incurred as detailed above.
20. Payment can be made by any method specified during the ordering process. All reasonable precautions will be made to keep the details of your order and payment secure, but, unless negligent, “theSarayiahpost.com” and or Isaac Sarayiah cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
21. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.
22. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, there is no liability to the Website and or the Owner for any delay or non-delivery.
23. The payment charge is due at the time of ordering.
24. All rights, including copyright, in this website are owned by or licensed to “theSarayiahpost.com” and Isaac Sarayiah. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express permission of Isaac Sarayiah
25. “theSarayiahpost.com” and Isaac Sarayiah has taken every care in the preparation of the content of this website. To the extent permitted by applicable law the Owner of the Website makes no representations or warranties as to the quality, accuracy, fitness or completeness of any information on this Website or found by following any link on this Website.  The Owner will not be liable for any errors or omissions in this information nor for the availability of this information.
26. The Owner of the Website makes no representations or warranties that the information contained on the Website is virus free. You should take your own precautions in this respect and no responsibility or liability is accepted for any malicious code that may be introduced into your system by using the Website.
27. “theSarayiahpost.com” and or Isaac Sarayiah shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Reimbursement
The User agrees to reimburse the Owner for any and all losses, liabilities, claims, damages, expenses or costs asserted by any third party in connection with your use of the Website.

Advertisements and links to other websites
The Website may contain links to and content from other internet sites and resources. The Owner cannot control such content and you agree that, without limitation of the terms set out above.

Your consent
By using the Website, you agree to these terms of use in full. You understand and agree that these terms of use constitute the entire agreement between the Owner and yourself in respect of your use of the Website and supersede any and all prior arrangements, agreements and representations.

Governing law
These disclaimers and exclusions shall be governed by and construed in accordance with the laws of England and Wales and the Courts of England and Wales shall have non-exclusive jurisdiction to determine any dispute in connection with such terms or use of the Website. If any provisions of these disclaimers and exclusions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.